Everything your team needs to run better conversations.
A clean, familiar workspace built around the way customer communication actually happens — from the first message to routing, automation, reporting and resolution.
WhatsApp
Telegram
Facebook
Instagram
Email
SMS
LINE
Website Chat
LinkedIn
X
TikTok
APIOne real-time view of the work.
The Inbox brings active conversations across connected channels into one list. Agents can switch between interactions without losing context.
Live conversation view
See unread, assigned, unassigned and unattended interactions in one workspace.
Complete message thread
Leave internal notes, switch channels, tag conversations, transfer work and manage status.
Right team, right owner
Route conversations to agents or teams while keeping ownership visible.
Faster navigation
Use agent shortcuts and the command menu to move through daily work efficiently.
Know the customer before you answer.
Contacts keeps profile details, tags and associated conversations together, creating a lightweight CRM-style overview for the team.
- Name, email and phone information
- Conversation history and channel context
- Tags and business-specific attributes
- Better context for returning customers
Customer profile
Name · Phone · Email
Tags · Attributes · Conversation history
Returning customer · Website Chat · Open conversation
See what is happening. Act on it.
Chathood combines operational visibility, proactive messaging and self-service tools so teams can improve communication instead of simply processing it.
Operational analytics
Overview, conversation traffic, agent performance, labels, inbox distribution, team analytics, CSAT, SLAs and bot insights.
Proactive outreach
Send structured WhatsApp, SMS and live-chat messages for announcements, promotions, reminders and re-engagement.
Self-service portals
Publish FAQs, troubleshooting guides, documentation and onboarding articles to help customers find answers themselves.
Make operations visible
Use traffic and workload information to plan staffing, surface bottlenecks and improve service quality.
Make repetitive work move by itself.
Automation rules, macros, bots and webhooks help teams reduce manual effort and maintain consistent processes.
Automation rules
Assign conversations, apply labels, send predefined replies or route interactions to teams based on conditions.
Digital teammates
Handle common questions, collect information and route conversations before human handoff.
One-click multi-step actions
Bundle replies, labels, attributes, assignment or closing actions into a single shortcut.
Fast, consistent replies
Give agents reusable responses and keyboard shortcuts for common requests.
Extend the workspace without breaking the workflow.
Connect external systems for AI, translation, CRM, dashboards, automation and real-time communication.
One workspace. Clearer communication. Better operations.
Explore the Chathood platform or start your workspace.