Every customer conversation. One place.
Chathood brings WhatsApp, SMS, Email, Website Chat, Instagram, Messenger, Telegram and more into one simple operational workspace.
Built for teams that need clarity, speed and control — with inboxes, customer context, automation, bots, analytics, campaigns and integrations working together.
OMNICHANNEL · AUTOMATION · ANALYTICS · INTEGRATIONS · API READY
● LIVE WORKSPACEWhatsAppTelegramFacebookInstagramEmailSMSLINEWebsite ChatLinkedInXTikTokAPIDesigned for teams that care about every customer conversation.
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More than message consolidation. A complete communication operations layer.
Chathood is designed around real operational work: receive the message, understand the customer, route the conversation, automate the routine and give your team the right context to respond.
My Inbox
See active customer conversations in real time, with unread states, priorities and a central place to manage communication volume.
Conversation workspace
Keep the full thread, internal notes, assignments, tags, status and team handoffs together.
Customer context
Bring profile details, contact information, tags and associated conversations into a lightweight CRM-style view.
Operational analytics
Understand conversation traffic, agent performance, workload, CSAT, SLAs, labels and bot insights.
Proactive messaging
Use WhatsApp, SMS and live-chat campaigns for announcements, reminders, onboarding and re-engagement.
Self-service
Publish FAQs, troubleshooting guides, documentation and onboarding content to reduce support load.
Give every agent the context to do the job properly.
The Inbox is the real-time view of active customer conversations. Conversations stay connected to customer history, teams, tags and routing so the team can work without losing the thread.
- WhatsApp, SMS, Email, Website Chat, Instagram, Messenger, Telegram and more
- Assigned, unassigned and unattended conversations
- Internal notes, transfers, tags and statuses
- Customer history and profile context
Automate the repetitive. Keep people in the loop.
Configure rules that assign conversations, apply labels, send predefined replies or route work to the right team. Add macros, bots and webhooks as your operation matures.
A communication layer your systems can work with.
Connect CRMs, AI services, translation, automation platforms and your own applications through integrations, APIs and webhooks.
- Webhooks and event-driven workflows
- CRM and marketing integrations
- AI and conversational bot connections
- Custom applications through APIs
Bring the tools around the conversation into the same operating picture.
Use the integrations already available in Chathood to extend language, AI, CRM, dashboards, real-time communication and automation.
One workspace. Clearer communication. Better operations.
Explore the Chathood platform or start your workspace.