One powerful dashboard to manage conversations, automation, agents, customers, and performance — across every channel.
Handle all customer conversations from one place — without switching tools.
Respond to WhatsApp Business API, Instagram DMs, Facebook Pages, Telegram, LINE, Email, SMS, Website Live Chat, and API-generated messages from a single inbox.
View customer history, previous conversations, tags, and attributes alongside every message to respond faster and smarter.
Automatically or manually assign conversations to agents or teams based on availability, rules, or skills.
Know your customers better with built-in CRM capabilities.
Automatically create and manage customer profiles with names, phone numbers, email addresses, and custom attributes.
Access complete chat history across channels to maintain continuity and deliver personalized responses.
Track customers from first contact to conversion, support, and long-term engagement.
Manage agents, permissions, and workloads at scale.
Define roles for admins, supervisors, agents, and custom users with granular permission controls.
Organize agents into teams such as Sales, Support, Finance, or Operations for better routing and accountability.
Track response times, resolution rates, and workload distribution across agents and teams.
Reduce manual work and scale conversations effortlessly.
Trigger actions based on message content, channel, time, customer attributes, or events.
Build conversational bots using Dialogflow or custom logic to handle FAQs, lead capture, and routing.
Save time with predefined responses, templates, and shortcuts for agents.